FAQ

Who Cleans My Home?
Does It Matter If The Staff Are Real Employees?
Do I Have To Be Home When They Clean?
How Do I Know You Will Do A Good Job?
What About My Pet?
What Do I Have To Supply?
How Do I Know Your Service Fits My Needs?
Can I Count On You To Be There?
How Do I Pay?
Am I Committing To A Long-Term Contract?
Are You Guaranteed?


Who Cleans My Home?
All Maid Brigade staff members are true and legal employees who are screened, trained, uniformed, insured and bonded. Our supervised team approach of specialists maximizes efficiency
and quality.
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Does It Matter If The Staff Are Real Employees?
Absolutely! Other maid services may use independent contractors to avoid the paperwork of Social Security, Worker Compensation and payroll taxes. These companies have little control over the contractors, and are not obligated to back up their reliability and performance. The use of unregistered individuals can result in tax or insurance liabilities.
Maid Brigade Staff are the best in the home cleaning industry. We stand behind our performance and we guarantee satisfaction.
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Do I Have To Be Home When They Clean?
The choice is yours. Most clients find the most convenient and secure method is to issue a key to Maid Brigade that we code and retain in a secured area. If your home is equipped with a security system, please make the necessary arrangement to give the team access to your home on the scheduled day. If you would like to give us an alarm code, we will see that it is safe in our multi password protected computer system.
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How Do I Know You Will Do A Good Job?
No one in the industry goes further to ensure a high quality cleaning than Maid Brigade. All of our employees receive thorough training, supplemented by a comprehensive video series for consistency. In each and every home, they operate as a team under an experienced supervisor at all times who then inspects their work after the completed cleaning. Furthermore, after each clean we will leave behind a Customer Quality Card. This is your opportunity to relay your comments to us. If the cleaning is less than excellent, let us know in detail how we may improve. Your comments are extremely valuable to us.
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What About My Pet?
Maid Brigade realizes that pets are family! If you would please advise us if you have pets before we clean, we can be prepared when we arrive at your home. We don't want to upset your pet with the introduction of new people, smells and noises. It has been our experience that pets are better kept away or restricted to allow us to clean your house better with less stress on your pet. For health reasons, our staff does not handle any type of animal or
human waste.
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What Do I Have To Supply?
Nothing. Maid Brigade provides all the necessary professional quality cleaning equipment and supplies.
And if you have a special product you prefer us to use, such as specific wax or polish, we'll be happy to use it.
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How Do I Know Your Service Fits My Needs?
We will provide you with a detailed description of what our regular cleaning routine includes. Our regular program is based on the most common tasks requested by our clients. If you have special concerns and would like to delete or add tasks, we can design a package precisely tailored to your needs. Our goal is your satisfaction.
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Can I Count On You To Be There?
YES! We always show up because we know how frustrating it is to come home to a messy house.
Due to our flexible and ever-changing schedule, we are unable to commit to a specific TIME of day for our arrival. However, we will work with you to overcome any scheduling conflicts and you may call our office the morning of your cleaning if you need an approximate time range.
Our experienced and responsible staff, our organizational skills, team approach, and size allow us to assure you that we will never disappoint you.
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How Do I Pay?
Simply leave a check out for the Maid Brigade team before you go to work, or pay the Maid Brigade team directly if you're at home. We also accept Visa & MasterCard by phone.
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Am I Committing To A Long-Term Contract?
No. We rely on our superior quality of service and your satisfaction rather than any contract to retain you as a client.
Should you request our services for regular basis, you will be scheduled indefinitely in advance to reserve your day. Should you choose to reschedule or cancel services, simply call our office a minimum of two business days in advance.
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Are You Guaranteed?
Quality is our #1 goal. If any area or item we were scheduled to clean is unacceptable-do not re-clean the area, call our office within 24 hours and we will take care of it. It is important to us that we provide excellent service to all of our clients and by giving you this guarantee, we hopefully will make you a customer for life.
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